All returns will be handled by Justin, please phone during business hours and ask for him. If he is not available he will return your call.
If you are not satisfied with your purchase, you may return it. We stand behind everything we sell and would like you to delighted with your purchase…
Items cannot be returned without prior notification. We require [ within 5 days from the date you received your package] that you inform us by phone of your intent to make a return.
A refund for merchandise and taxes will be given however shipping and insurance for the delivery will not be refunded. The return postage and insurance will be your responsibility. Refunds will be issued in the same method of payment the original payment.
All return shipments must be in the original packing material and in the original box.
We require you to use the original packing material, the original box and the same shipping method. The return postage and insurance will be your responsibility.
Insurance is not required, however insurance is strongly suggested. We cannot be responsible for lost returned shipments.
After inspection of the item and it has been determined that the item is in the same condition that it was sent to you, we will issue your refund. Refunds will be issued in the same method of payment as the original payment and refund time will depend on that company’s process.
If a package arrives damaged, please refuse the shipment and call Justin immediately at (617) 742-1031. Claims for damaged or missing items must be reported no later than 5 days of receipt of your order.
Refunds for a damaged shipment will require telephone communication and some pictures. Further conditions will depend on the shipper’s requirements.
Refunds for an item damaged due to poor packing will require telephone communication and may require some pictures.
If an item inside a package is damaged, contact Justin immediately at (617)742-1031. We will not be responsible for increased done by improperly packaged returns. All return shipments must be returned with all of the original packing material and the original box.
We will not be responsible for lost returned shipments. Insurance is not required, however insurance is strongly suggested.
Please note, we may request that you email some images to show the extent of the damage.